Ooooh! my new kindle has arrived early, nice surprise
 |
| Pretty obvious: left-new, right-old |
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Saturday, 16 March 2013
Kindle technical fault?
A couple of days ago my kindle broke, about a third of the
screen went a blank, dark grey. I think
it must be some kind of technical fault, because I hadn’t dropped it or rested
anything heavy on the screen. This is the second time this has happened, my
first kindle broke just before Christmas, but because it was past its warranty
and I had had it over a year I didn’t mind too much. I think most people accept
that there is quite a short life span on electronic equipment.
Luckily, my most recent kindle was still under warranty (it
was a Christmas present) so I contacted Amazon for a replacement. I can’t fault
Amazon’s customer service. The person I spoke to was lovely, and she had no
qualms about sending me a new one. I
contacted them on Friday and my replacement should be delivered Monday. I’ve
been really impressed with Amazon’s policy on this but also a little bit
concerned, because if they replace damaged kindles without question, does this
mean the problem I had is a common, known fault?
Subscribe to:
Posts (Atom)