A couple of days ago my kindle broke, about a third of the screen went a blank, dark grey. I think it must be some kind of technical fault, because I hadn’t dropped it or rested anything heavy on the screen. This is the second time this has happened, my first kindle broke just before Christmas, but because it was past its warranty and I had had it over a year I didn’t mind too much. I think most people accept that there is quite a short life span on electronic equipment.
Luckily, my most recent kindle was still under warranty (it was a Christmas present) so I contacted Amazon for a replacement. I can’t fault Amazon’s customer service. The person I spoke to was lovely, and she had no qualms about sending me a new one. I contacted them on Friday and my replacement should be delivered Monday. I’ve been really impressed with Amazon’s policy on this but also a little bit concerned, because if they replace damaged kindles without question, does this mean the problem I had is a common, known fault?